{"id":31000,"date":"2023-03-12T11:58:22","date_gmt":"2023-03-12T10:58:22","guid":{"rendered":"https:\/\/aveni.shop\/?page_id=31000"},"modified":"2026-02-16T17:26:06","modified_gmt":"2026-02-16T16:26:06","slug":"support-for-users-aveni-shop","status":"publish","type":"page","link":"https:\/\/aveni.shop\/en\/support-for-users-aveni-shop\/","title":{"rendered":"User support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; admin_label=&#8221;Features Section&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;110px||110px|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;20px|||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Features Section Title&#8221; _builder_version=&#8221;4.16&#8243; text_font=&#8221;||||||||&#8221; header_font=&#8221;Roboto|700||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;52px&#8221; header_letter_spacing=&#8221;4px&#8221; header_line_height=&#8221;1.2em&#8221; header_2_font=&#8221;||||||||&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; animation_style=&#8221;fade&#8221; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>SUPPORT AVENI.SHOP<\/h1>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#ffb500&#8243; divider_weight=&#8221;2px&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.16&#8243; max_width=&#8221;100px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fade&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;||20px|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;Forgot password&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf084;||fa||900&#8243; icon_color=&#8221;#ffb500&#8243; image_icon_width=&#8221;48px&#8221; admin_label=&#8221;Feature 01&#8243; _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;Roboto|on||on|&#8221; header_font_size=&#8221;18px&#8221; header_letter_spacing=&#8221;1px&#8221; header_line_height=&#8221;1.4em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.8em&#8221; text_orientation=&#8221;center&#8221; animation_style=&#8221;fade&#8221; animation=&#8221;off&#8221; icon_font_size=&#8221;48px&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>You will receive an email to change your password.<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;\/mon-compte\/lost-password\/&#8221; button_text=&#8221;Change my password&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;GIFT FOR A FRIEND&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe008;||divi||400&#8243; icon_color=&#8221;#ffb500&#8243; image_icon_width=&#8221;48px&#8221; admin_label=&#8221;Feature 02&#8243; _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;Roboto|on||on|&#8221; header_font_size=&#8221;18px&#8221; header_letter_spacing=&#8221;1px&#8221; header_line_height=&#8221;1.4em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.8em&#8221; text_orientation=&#8221;center&#8221; animation_style=&#8221;fade&#8221; animation_delay=&#8221;100ms&#8221; animation=&#8221;off&#8221; icon_font_size=&#8221;48px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>To offer a device to someone, contact us!<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;\/en\/contact\/&#8221; button_text=&#8221;Contact&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_blurb title=&#8221;YOUR SUGGESTIONS&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xe104;||divi||400&#8243; icon_color=&#8221;#ffb500&#8243; image_icon_width=&#8221;48px&#8221; admin_label=&#8221;Feature 03&#8243; _builder_version=&#8221;4.27.4&#8243; header_font=&#8221;Roboto|on||on|&#8221; header_font_size=&#8221;18px&#8221; header_letter_spacing=&#8221;1px&#8221; header_line_height=&#8221;1.4em&#8221; body_font=&#8221;||||||||&#8221; body_font_size=&#8221;16px&#8221; body_line_height=&#8221;1.8em&#8221; text_orientation=&#8221;center&#8221; animation_style=&#8221;fade&#8221; animation_delay=&#8221;200ms&#8221; animation=&#8221;off&#8221; icon_font_size=&#8221;48px&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>For any request, question, improvement or suggestion<\/p>\n<p>[\/et_pb_blurb][et_pb_button button_url=&#8221;\/en\/contact\/&#8221; button_text=&#8221;Contact us!&#8221; button_alignment=&#8221;center&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_module=&#8221;36910&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p class=\"tw-data-text tw-text-large tw-ta\" data-placeholder=\"Traduction\" id=\"tw-target-text\" role=\"text\" data-ved=\"2ahUKEwjawsGkzumQAxW29wIHHdgBDKoQ3ewLegQIDBAV\" dir=\"ltr\" aria-label=\"Texte traduit\u00a0: Find here the answers to the most common questions about AVENI harmonizers, how they work, their uses and their effects in your environment.\" tabindex=\"-1\"><span class=\"Y2IQFc\" lang=\"en\">Find here the answers to the most common questions about AVENI harmonizers, how they work, their uses and their effects in your environment.<\/span><\/p>\n<p>[\/et_pb_text][et_pb_accordion _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_accordion_item title=&#8221;I&#8217;ve forgotten my password&#8221; open=&#8221;on&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/aveni.shop\/mon-compte\/lost-password\/&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\ud83d\udc49 <a href=\"https:\/\/aveni.shop\/en\/my-account\/lost-password\/\">You can request an email to reset your password.<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;How to change currency (CHF &#8211; EUR &#8211; USD) ?&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/aveni.shop\/wp-content\/uploads\/2025\/02\/cart-currency-1.png&#8221; link_option_url_new_window=&#8221;on&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>\ud83d\udc49 <a href=\"https:\/\/aveni.shop\/en\/cart\/\">Goto your <strong>cart<\/strong> and <strong>selected your preferred currency\u00a0<\/strong><\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I found a bug&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/aveni.shop\/en\/contact\/&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>\ud83d\udc49 <a href=\"https:\/\/aveni.shop\/en\/contact-expert-anti-wave-protection-aveni\/\">We&#8217;ll be happy to fix the bug you&#8217;ve found. Please let us know.<\/a><\/p>\n<p>[\/et_pb_accordion_item][et_pb_accordion_item title=&#8221;I would like to make a suggestion for improvement&#8221; _builder_version=&#8221;4.27.4&#8243; _module_preset=&#8221;default&#8221; link_option_url=&#8221;https:\/\/aveni.shop\/en\/contact\/&#8221; global_colors_info=&#8221;{}&#8221; open=&#8221;off&#8221;]<\/p>\n<p>\ud83d\udc49 <a href=\"https:\/\/aveni.shop\/en\/contact-expert-anti-wave-protection-aveni\/\">Thanks for your suggestions, we&#8217;re constantly improving the site.<\/a><\/p>\n<p>[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SUPPORT AVENI.SHOPYou will receive an email to change your password.To offer a device to someone, contact us!For any request, question, improvement or suggestionFind here the answers to the most common questions about AVENI harmonizers, how they work, their uses and their effects in your environment.\ud83d\udc49 You can request an email to reset your password.\ud83d\udc49 Goto [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-31000","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/aveni.shop\/en\/wp-json\/wp\/v2\/pages\/31000","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/aveni.shop\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/aveni.shop\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/aveni.shop\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/aveni.shop\/en\/wp-json\/wp\/v2\/comments?post=31000"}],"version-history":[{"count":8,"href":"https:\/\/aveni.shop\/en\/wp-json\/wp\/v2\/pages\/31000\/revisions"}],"predecessor-version":[{"id":37244,"href":"https:\/\/aveni.shop\/en\/wp-json\/wp\/v2\/pages\/31000\/revisions\/37244"}],"wp:attachment":[{"href":"https:\/\/aveni.shop\/en\/wp-json\/wp\/v2\/media?parent=31000"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}